How Wellstar is Using AI to Understand the Human Experience in Health Care

https://vimeo.com/996803735

Learn how Wellstar, the largest and most integrated health care system in Georgia, is embracing AI to elevate the patient experience. The human experience is at the heart of Wellstar’s approach to delivering an exceptional patient experience.

In this session, Wellstar Director Consumer Insights and Patient Analytics Alicia Alonzo shares Wellstar’s journey to advance patient experience through an enterprise-wide AI initiative. Alonzo discusses the operational challenges and benefits of AI adoption in a regulated industry, their approach to change management and the critical difference in areas like employee engagement and access to care.